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Senior Service Consultant

1.00 to 10.00 Years   Riyadh, Saudi Arabia   03 Dec, 2024
Universal Motors Agencies
500 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAutomotive Dealership & Distributor
Functional AreaNot Mentioned

Job Description

Job Summary:As a Service Advisor, you will be the primary point of contact for customers seeking vehicle maintenance and repair services. Your role is to ensure a seamless and positive experience for customers by effectively communicating their needs to the service team, providing information about services, and managing customer expectations. You will play a key role in building customer relationships and ensuring customer satisfaction.Customer Interaction:

  • Greet customers promptly upon arrival and ascertain their service needs.
  • Engage in active listening to understand customer concerns and vehicle issues.
  • Provide accurate and detailed information about service processes, vehicle maintenance, and repairs.
Service Management:
  • Create and maintain service orders, ensuring all necessary information is documented accurately.
  • Communicate with technicians to relay customer concerns and service requirements.
  • Manage the workflow of service requests to ensure timely and efficient service delivery.
Follow-Up:
  • Proactively follow up with customers regarding vehicle status and service completion timelines.
  • Solicit customer feedback on services received to ensure continuous improvement.

Keyskills :

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