Senior Logistics Process Engineer

Job Description

Senior Logistics Process Engineerat FAH Ecom RiyadhWHO WE AREPowered by Fawaz Alhokair, we are a new and independent venture, focused on building the leading lifestyle e-commerce platform in MENA. Were a tight-knit founding team with diverse experiences and backgrounds, but with a united passion for creating inspiring solutions for consumers and retailers. Join our mission to create a true omni-channel e-commerce to make selling, shopping and delivery simple and enjoyable for everyone.RESPONSIBILITIES* Develop the last mile strategy and effectively implement as per agreed budget and plan * Develop best in class last mile provider with 1000+ drivers who are trained, tech enabled and well managed to deliver leading customer experience * Build up regional network of transit warehouses across all major KSA cities and design / manage local process to ensure best in class courier management * Build up and train best in class operations teams across KSA to manage and develop best in class couriers (sales force) at scale * Build up fleet management and procurement functions * Establish and scale an effective organization structure across all required last mile functions across the regions (e.g. Ops, Tech, HR, Infrastructure, Safety, etc.) * Build highly productive 3rd party partner network tightly integrated into the delivery mix to optimize SL, cost and capacities * Establish the leading delivery with all required SL (next day, same day, intervals, COD, try on, etc.) + delivery channels (courier, pickup, lockers, etc) * Build up all middle and last mile processes, standards and functionalities in close connection with the warehousing and tech * Develop the OMS, Courier App and all other required system architecture in close tandem with product and tech teams * Establish B2B solutions and manage capacities and SL for all partners at agreed KPIs * Manage cost and productivities as per established budget and create system for continuous improvement and optimization * Develop and run budget and big investment projects as per agreementMIN REQUIREMENTS* 5+ years experience in setting up and leading in house last mile operations with min. 500 drivers * 7+ years of overall working experience with strong focus on operations, scaling, team mgmt. * Strong leadership skills to develop and scale operational teams * Deep understanding of middle and last mile operations and 3rd party providers, incl. cost structures, tariff models, operational issues, labor regulation, etc. * Deep and genuine passion for customer experience and operational excellence * Strong understanding of tech requirements and passion to create tech enabled last mile * Strong collaboration skills to partner across supply chain, commercial, tech etc. to ensure an integrated and highly cx optimized value chain * Strong problem solving, structuring and execution skills individually and with teams * Excellent written and verbal communication skills * Very proactive/ hands on with strong ownership mentality to take on tasks and provide solutions * Deep knowledge of available equipment for intralogistics: For storage automation and handling. Experience in implementation in transportation, order preparation, sorting, packing, labelling, loading/unloading of goods.WHAT TO EXPECT AFTER APPLYINGWe will review your application and will contact you if your qualifications match our requirements for the role by email from a fahecom.com official email only. If you are not selected for this position, keep an eye out for future opportunities. Our primary focus is to build a world-class collaborative team that values hard-work, authenticity and purposefulness and is focused on execution and making a difference (solving a real problem). Our setup offers the best of both worlds: start-up setup, growth and upside on the one hand, while being part of an established and well funded group with significant assets on the other.

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