Senior Guest Relations Officer

1.00 to 10.00 Years Riyadh, Saudi Arabia 26 Jul, 2021

Job Location	Riyadh, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Amusement & Recreation Facility
Functional Area	Not Mentioned

Role Purpose:Drive Core?s value expansion and sales of products and solutions by managing member relationship, lifecycle and experienceOverall:

To be knowledgeable in all aspects of the club operations and be able to provide information i.e. CORE Club rules and regulations, class timetables, promotions, club events
Responsible for the smooth daily operations of the Front Desk
Perform the scheduled working hours and reporting to work on time in CORE uniform
Ensure that the club opens on time and the Front Desk is ready to receive members
Maintain cleanliness of the Front desk at all times, ensure the desk is well stocked at all times
Ensure all cancellation requests are directed to the Member Services Manager or logged down for follow up where Manager is not available
Meet 100% membership application and supporting documents encoding
Must ensure that all membership dues and payments are correctly entered into the system
Attend regular meetings as conducted by the Member Services Manager
Meet deadlines and follows company processes & procedures

Operations

Demonstrate CORE values and behaviors to staff and members?
Maintain open lines of communications with the team & be supportive of all departments
To answer all incoming calls according to company standards and take effective messages
To use operating systems/manuals efficiently
To comply with all business briefs and policies and adapt to any changes within the outlined timeframe
To comply with all Health and Safety responsibilities
Be proactive in self-development and career progression

Member satisfaction

Support Member Services ?Manager in the execution of the member journey
Handle member complaints and involve Member Services Manager where necessary
Deliver proactive quality interactions to members ?
Ensure all members and visitors are greeted in a friendly manner and names are used where possible
Handle and take ownership of guest comments and complaints in a professional and timely manner and coordinate with the Member Services Manager to find a solution
To be the most effective point of contact in assisting members with various queries
To constantly learn about the business and always be aware of any club updates/changes

Business performance

Ensure cash up is correct at all times and any discrepancies recorded and explained
Collect membership arrears and be in control of debt management
Manage all check-ins and only allow entry active members
Manage cash, bills and cheques in the cash register during your shift & perform a safe drop at the end of each shift with a witness
Control stock by using CORE system and following internal processes

Delivers and completes tasks & goals outlined by the Member Services Manager within required deadlines

Keyskills :

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