Experience in requirements gathering, Analysis, designing, and development using JavaScript, CSS, and HTML solutions as well as utilizing development
Experience in developing Dynamics CRM custom workflows, plug-in creation, and creation of custom integration solutions with third-party vendors Required10Years
Microsoft SQL Server Reporting Services and experience in integrating reports with CRM
Experience in communicating and coordinating with internal business customers and IT analysts to determine software requirements and system impacts Required10Years
· Conducts analysis of client business processes and define functional requirements. Map these objectives to a CRM solutions capabilities and toolsets. Prepare appropriate documentation to communicate and validate designs with client stakeholders.· Lead project execution from start to finish for your assigned project team.· Manage project scope, plan, and budget effectively to maintain control, ensure results and manage risk.· Lead and manage user acceptance testing cycles and conduct end user training sessions.· Successfully anticipate, identify and resolve issues and concerns both internally and externally to proactively ensure customer satisfaction. Professionally and proactively handle problems and/or conflict to resolution and escalate internally where appropriate.
Maintain functional knowledge of Microsoft Dynamics 365 CRM Applications (Sales, Customer Service).
Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance, and level 2/3 production support requests
Translate business requirements into detailed User Stories and corresponding Acceptance Criteria
Proactively document solutions, processes, designs and lessons learned
Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria
Configure and troubleshoot Microsoft Dynamics SL and Microsoft Dynamics CRM;
Migrate / Integrate data from other systems;
Provide training and ongoing support;
Build relationships with clients and become a trusted advisor;
