Building, maintaining, and enhancing relationship with clients to develop long term satisfaction.
Handle customer needs with reliability and be responsive in providing prompt service.
Use proactive communication and effectively seek a resolution for a bad experience.
Manage and Monitor Loss Ratio during the year by monitoring FUR (Frequent user report) and MIS (Management information system) and raise alerts to clients. Discuss the MIS and FUR in details and present it in the form of presentation.
Propose (different possible solutions) (product change) that can offer price relief to clients and improve value proposition
Analyze and understand commercial and technical results to negotiate with client?s price increase.
Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
Provide accurate reports and forecasts on activity and sales performance as and when required by management.
Liaise with other internal departments as required to ensure smooth running of all interactions that the customer has.
Provide accurate reports and forecasts on activity and sales performance as and when required by management.
Maintain customer interaction and other applicable sources like SAMA (Saudi Arabian Monetary Agency) and CCHI (Corporate Council for health insurance).
Look at competitors? websites to compare against ours and identify gaps.
Build effective relationships both within and outside the department.
Seek input from and maintain effective ongoing communication with others.
Manage conflict to ensure least disruption to organization.
Update clients with all changes in the PMI (Private Medical Industry) industry rules, regulations, and product.
Prepare client agreements and KYC (Know your customer) and make sure they are signed and stamped from client and properly handed over to sales operation team for archiving and auditing.
Print Debtor report on weekly basis to ensure appropriate planning for unpaid debt to avoid suspension.
