hireejobsgulf
Register for Job

Sales Support Officer

3.00 to 5.00 Years   Riyadh, Saudi Arabia   16 Dec, 2020
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryFMCG
Functional AreaNot Mentioned

Job Description

Job Scope:Provide Techno-Functional expertise and assist implementation and support for all Sales related applications and hardware related to front line sales teams mobile devices.Role:

  1. Work to assist in the implementation and support of applications related to Sales Force Automation, iTrack, Oracle Order Management, Siebel CRM, Oracle Incentive and Compensations, e-forms, and any other application which will be used for sales operations. Provide support to all the Sales related applications both handheld device applications and back-end to ensure smooth sales operations. Handle, track assets issues, receipts, storage, and servicing of hardware equipment used by the sales operations team.
Accountabilities:The responsibilities of a Sales Support Officer are as follows:1.????Ensure support to business users for issues related to ISELL sales cycle without loss of sales due to system issues. Eg.a.????Handheld device applications.b.????Order Managementc.????CRMd.????Roadnete.????Incentives and Commission2.????Keep track of IT hardware used by the sales team (Eg. Handheld device applications, Printers, Docking stations, related accessories). This includes receipts from the supplier, issues and receipts by the sales team.3.????Coordinate with internal servicing team and supplier for the Hardware repairs.4.????Ensure handheld device applications are synchronizing to comm-servers either thru LAN, GPS or WIFI as not to affect sales operations.5.????Responsible to keep documentation for asset finance auditing.6.????Work as the interface between the IT team and sales department to resolve issues and communicate new business requirements.7.????Act as the first point of contact for all issues related to the IT team for the operations team linked to order to cash cycle.8.????Should take initiatives to resolve sales user issues. Coordinate with the IT team to resolve the user issues with minimum loss of business.Job context:Scope: Deals with the testing of new applications, fault finding, and roll-out.Provide support to ensure smooth business operations in ISELL eg. Handheld device applications, Tellsell, Siebel CRM, ADSD/Presell, and Order Management.Contextual Factors :
  • Ensure that all assets (Handheld device applications, PRINTERS, DATA SIM) handover are documented and tracked
  • Ensure that all invoices and orders are syncs from handheld device applications to Oracle / ISell system
  • No discrepancy in inventory reconciliation.
Communication and working relationships:- Internal
  • Effectively communicate with stakeholders, coworkers, peers, and management through written and verbal communications.
- External
  • Effectively communicate with External Implementation and support consultants through written and verbal communications.

Keyskills :

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved