Building Relationships: Establish and maintain strong relationships with clients, understanding their needs and preferences.
Client Retention: Focus on client retention by providing excellent service and addressing any issues promptly.
Customer Visits: Regularly visit clients to discuss their needs, showcase new products, and provide solutions.
2. Sales and Business Development:
Identifying Opportunities: Identify and pursue new business opportunities within the hospitality sector.
Sales Strategy: Develop and implement effective sales strategies to meet or exceed sales targets.
Product Promotion: Promote and sell a wide range of OS&E products, including linen, fillings, towels and amenities.
Negotiations: Negotiate contracts, pricing, and terms with clients to secure sales.
3. Market Analysis:
Market Research: Conduct market research to understand industry trends, competitive landscape, and customer preferences.
Feedback Collection: Gather feedback from clients to improve products and services.
4. Product Knowledge:
Product Expertise: Maintain in-depth knowledge of the companys products and their applications.
Training: Provide training and demonstrations to clients on the proper use and benefits of products.
5. Order Management:
Order Processing: Manage the entire sales process from order placement to delivery.
Inventory Coordination: Coordinate with the supply chain and inventory teams to ensure timely delivery of products.
After-Sales Service: Handle after-sales support, including addressing any issues related to product quality or delivery.
6. Reporting and Documentation:
Sales Reports: Prepare regular sales reports to track performance and identify areas for improvement.
Documentation: Maintain accurate records of sales, client interactions, and agreements.
7. Collaboration:
Internal Coordination: Collaborate with other departments such as marketing, logistics, and finance to ensure smooth operations and customer satisfaction.
Team Meetings: Participate in regular team meetings to discuss strategies, share insights, and address challenges.
