Ensure the highest degree of customer satisfaction to achieve customer loyalty˙
Ensure customer awareness of options, accessories, extended warranty and finance facilities
Help Retailer to achieve industry-leading standards of customer care and process efficiency˙
Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales˙ Manager / Operations Manager˙
Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
Keep up to date on competitors products, prices and specifications˙
Introduce and follow-up suitable sales prospects˙
Use the social media applications like Snapcell, Eval expert, ?etc. to increase the unit sales vehicles˙
Achieve maximum profitability on sales˙
Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations˙ Manager˙
Ensure all payments for vehicles are complete for each transaction˙
Negotiate sales for maximum profitability within limits of authority˙
Ensure highest degree of customer satisfaction to achieve customer loyalty˙
Ensure that all invoices, statements and other communications to customers are clearly comprehensive and˙ have been explained verbally˙
Consult with customers to discover and understand their needs and address customer hesitation and resistance˙ appropriately˙
Approach and receive customers promptly and courteously at all times˙
Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are˙ notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory˙ vehicle handover˙
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager /˙ Operations Manager when needed˙
Ensure customer awareness of options, accessories, extended warranty and finance facilities
Ensure timely and accurate completion of finance proposals and documentation˙˙
Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment˙ and specifications etc˙
Help Retailer to achieve industry-leading standards of customer care and process efficiency
Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements
