Industrial Engineering & Automation; Security & Fire Systems
Functional Area
Not Mentioned
Job Description
Perform functional test of company?s board and system level products.
Test and troubleshoot board failures as required.
Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting.
Follow all applicable work instructions to perform testing and repair processes.
Replace of fix hardware components as needed.
Follow and improve RMA procedu.re as per company and vendor policy.
Discuss problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.
Escalate product and process issues to management and help with problem resolution.
Follow all company, safety and production procedures and regulations and maintains a clean and orderly workstation.
Communicate RMA updates to sales team.
Keep records for RMA requests and detailed reports for each one.
Make sure to meet the service level required by company.
