Working hours: Is expected to be on duty during normally accepted working hours and whenever his presence is required. (Overtime will be compensated)
To sell our guest rooms, and conference and banqueting facilities and restaurants to the highest possible occupancy at the maximum achievable rate.
To sell and promote all hotel restaurants to assist in achievement of the revenue goals set by the hotel management
To up sell to every guest at every sales opportunity the products of MORYD
Sell restaurant promotions to all guests
Ensure that personal product knowledge is maintained to the highest level so that the guest receives a professional, competent and consistent service.
Maintains the minimum operating standards and the Rosewood standards.
Cooperates with all departments in the hotel for room reservations.
To assist the revenue team achieve their set revenue and customer service goals as set by the Revenue Manger
JOB PARTICULARS:
Handles the individual guest reservation in a professional manner and obtains all required guest profile details. As per the SOP (Standard Operating Procedure)
Handles all reservations for rooms, conference & banqueting and food & beverage in a professional manner and at all times seek opportunity to up sell to those guests.
Assist the revenue secretary in confirming ALL reservations if required
Handles group reservations in accordance SOP guidelines.
Books the limousine service and ensure the availability as required.
Cancels all ?18:00 hours release status? bookings by 6 p.m. during high season and informs the front office.
Records the daily statistics as per departmental policy
Rechecks the next day?s arrivals with the reservation papers in order to update all guest requirements.
Coordinates with the accounting department regarding credit letters, voucher acceptance, and strictly adheres to the hotel policies
Briefs the Revenue Manager or his deputy on special bookings received during his shift.
Be fully aware of all of the hotel promotions and sell to the best of your trained ability
Develops positive relationships with all regular guests
Attends relevant training courses that will develop the candidates sales and customer service skills.
Ensures that all reservations are completed and booked as per the departmental policies, this includes rooms, f&b and c&b.
Coordinates effectively and timely with all other departments
Carries out other duties that may from time to time be assigned to him by his superiors.
