Manages the relationship with existing customers and also acquire new business in order to achieve KPIs and profitability targets.
Manage the client relationships to improve customer satisfaction and ensure company mines more business and more revenues from the existing customers in line with business objectives.
Full due diligence for all potential SME customers for eligibility by conducting KYC, financial and non-financial analysis, and reviewing and analyzing all SME credit applications for accuracy, completeness and in compliance with company policies and procedure.
Monitor the growth and quality of the SME portfolio and recommend remedial action in line with the company policy and procedure.
Conduct quarterly client visits for relationship building, retention & growth of share of wallet. All visits. All visits to be documented in call report application.
Ensures that all required security documents are acquired and filed in line with company policy and procedure.
Ensures the continuing validity of security documentation and other related supporting documents in line with the approved facility and ensures follow up is done in case of any missing document.
Ensures all up-coming loan maturities are reported to the client to avoid any delayed in settlements.?
