Relationship Management - Banking

Job Description

KEY ACCOUNTABILITIES:Banking Operations Requirements Definition???????? Support business stakeholders to clearly define their requirements, provide business stakeholders with subject matter expertise advisory service in choice of solution and technology that meets their requirements.???????? Support business stakeholders with building business case for their requirements and qualifying requirements in prioritization mechanism to become prioritized projects.???????? Banking Operations Relationship Management???????? Establish and maintain the relationship with the banking operations digitalization partners and relevant business stakeholders in a demand-pull operating model.???????? Provide visibility and insight on IT pipeline to ensure transparency of IT operations to business and current pipeline status for a leaner and more efficient demand planning and management.???????? Provide insight and forecasts for upcoming business demands to IT functions for a leaner and more efficient capacity planning and management.???????? Act as the SPoC from IT side to business in E2E services provided by IT to business stakeholders.Technology Enhancement Support???????? Produce market technology benchmarks and report them to the business???????? Drive the business in terms of technology selection and continuous improvement???????? Challenge and advice the business on what technology services would help to run more efficiently???????? Support the business to align technology capabilities with their strategic and operational objectivesBanking Operations Requirements Gathering???????? Lead business analysts in gathering requirements, documentation and validation with relevant business stakeholders.???????? Coach business analysts in requirements gathering and banking operations business relationship management.???????? Provide relevant estimation tools for requirements implementation and effectively communicate estimated timelines to relevant stakeholders.Banking Operations Reporting Management???????? Develop Scheme specific feature level roadmap and provide Prioritized Business requirements request log and status.???????? Respond to the requests for new reports including configuration requests to ensure flawless operations execution.Problem Management???????? Receive and handle incident reports and coordinate with the department to provide necessary solutions to avoid the reoccurrence of those events.???????? Oversee the lifecycle of all problems to minimize their impact and maintain information on known errors and workarounds in order to ensure effective risk management at all times.???????? Identify possible impact of the business triggers on the Business Architecture and communicate same to the Architecture team.Policies, Systems, Processes & Procedures???????? Provide inputs and implement policies, systems and procedure for the assigned team so that all relevant procedural/legislative requirements, fulfilled while delivering a quality, cost-effective service.???????? Create and validate the Business process flow diagrams with the Business Units.???????? Participates in understanding and gathering of banking business requirements.Change Management???????? Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.???????? Map business components to application components liaising between the business and the IT development team.???????? Provide recommendations for business process improvement.Reporting???????? Prepare required statements and reports timely and accurately to meet Client and unit requirements, policies and quality standards.

Keyskills :
Banking Operations