Ensure the highest level of customer care and satisfaction at all timesÿ
Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image ofÿ the companyÿ
Answer all internal and external calls swiftly and direct them effectively and transfer the calls to the sales staff ù Help Retailer to achieve industry-leading standards of process efficiency and cost control
Ensure compliance with company policies and industry guidelinesÿ
Count the showroom traffic and the received phone calls and to be reported to the sales manager on daily basis.
Support the sales staff in the delivery process documentation.ÿ
Measuresÿ
VQM / dealer auditÿ
Customer satisfaction (CEM)ÿ
Departmental administrative costsÿ
Key TasksÿObjective: Ensure the highest level of customer care and satisfaction at all timesÿù Maintain presence at reception desk, ensuring that all customers queries, whether in person or on theÿ telephone, are answered and dealt with immediately.ÿù Page members of staff as needed, monitoring where and to whom customers are referred. ù Establish message and sign in and out systems to monitor whereabouts of key personnel at all times.ÿObjective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professionalÿ image of the company.ÿù Develop and maintain excellent working relationships with customers by meeting and exceeding theirÿ expectations.ÿù Direct all customers towards the seating area when waiting for attention and offer refreshments. ù Ensure the reception desk is kept tidy to promote the professional image of the Retailer. ù Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Managerÿ immediately.ÿObjective: Answer all internal and external calls swiftly and direct them effectivelyÿù Answer all calls promptly and in a consistently professional and friendly manner.ÿù Ensure all calls are properly identified and announced and the callers business is established. ù Notify the Brand Manage
