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Quality & Competency Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   15 Jul, 2024
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryCall Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

We are seeking a highly skilled and experienced Quality & Competency Manager to join our team. In this role, you will be responsible for ensuring that our organization consistently meets and exceeds quality standards, while also developing and maintaining a competent and skilled workforce. The ideal candidate will have a strong background in quality management, competency development, and workforce training.As the Quality & Competency Manager, you will play a key role in driving continuous improvement and enhancing our organizations overall performance. You will be responsible for developing and implementing quality management systems, conducting audits to assess compliance with standards, and driving initiatives to address any identified gaps. Additionally, you will be responsible for identifying competency requirements and gaps within the organization and developing and delivering comprehensive training programs to address these needs.Responsibilities

  • Develop and implement effective quality management systems to ensure compliance with industry standards and regulations
  • Conduct regular audits and inspections to assess compliance and identify areas for improvement
  • Drive continuous improvement initiatives to enhance organizational performance and efficiency
  • Identify competency requirements and gaps within the organization, and develop and implement training programs to address these needs
  • Collaborate with cross-functional teams to ensure the effective implementation and integration of quality management and competency development initiatives
  • Monitor and evaluate the effectiveness of training programs, and make recommendations for improvement
  • Provide guidance and support to the organization in resolving quality-related issues and concerns

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