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Quality Analyst - Call Center

1.00 to 10.00 Years   Riyadh, Saudi Arabia   25 Apr, 2024
Teleperformance Company
10 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

We are hiring Call Center Quality Analyst - Riyadh

  • Position Type: Full Time
  • Schedule: 5 days per week
  • Analyze call center data to generate valuable insights to predict customer trends.
  • Track key quality assurance metrics for improvement strategies.
  • Monitor KPIs, track quality metrics and provide regular analytics reports to upper management.
  • Make recommendations on process and policy improvements from reports.

Keyskills :

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