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Program Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   23 Apr, 2021
Amazon Europe
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryInternet & E-commerce
Functional AreaNot Mentioned

Job Description

You will play a key role in developing a leadership position for Amazon within MENA, by managing the long-term relationship between Amazon and our 3PL transportation service providers in the UAE. In this context, you will be dealing on a regular basis with our carriers and internal stakeholders, which is why you will need to like the exposure and negotiations.You will also be accountable for dealing with challenging operations issues that will require a deep analysis of our distribution network, and you will have the ability to implement solutions that will influence the short and long-term operations.Within the Supply Chain and Transportation teams, you will be responsible for driving improvements to complex logistics problems, pursuing strategic initiatives and managing innovative projects across our constantly expanding MENA Fulfillment Network (and dealing with the inevitable challenges that come with continuous, rapid growth).Responsibilities

  • Executes performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive develop improvement plans from it
  • Drives continuous improvement initiatives with carriers, fulfillment centers, and customer service teams to improve customer experience, costs and processes
  • Prepare and lead Ops calls, daily business reviews, WBRs, MBRs, QBRs with our 3PL Carriers
  • Advises Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned
  • Produces and communicates transport plans/forecasts on a regular basis
  • Manages Transportation related escalations
  • Drives root-cause analysis and the successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problem
  • Drives innovation by taking ownership of new projects and its operational success

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