Develop a trusted advisor relationship with key accounts and Client stakeholders.
Ensure the timely and successful delivery of our solutions according to Clients? needs andobjectives.
Build and maintain good client relationships.
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Gather, share and act upon feedback from the client to build satisfaction, recognition of the companyvalue
Utilize your experience to respond to situations and, where possible, limit the involvement of more senior members of the company team
Actively assessing candidates? knowledge, skills, abilities, and additional traits to excel with clients? needs and expectations.
Designed, developed, and implemented a successful recruitment process to fill more than 300 vacancies in a week
Develop a sustainable recruiting strategy based on goals and needs
Make client and candidates introduction and coordinates
Customize strategies for different vacancies, like creating engaging job adverts and social media techniques.
Demonstrate organizational and time management skills to effectively manage work requirements.
Ensure senior team members are aware of all critical client deadlines to enable them to support you in prioritizing work
Take ownership of all accounts within your portfolio, referring upwards when necessary.
Take client briefs for assigned projects and Brief appropriate company personnel
Regularly manage and update project tracking tools (e.g. progress reports) and monthly client reports.
Take client feedback throughout the project process and act as an intermediary between the client and the company.
Ensure that both internal and external stakeholders involved in projects are informed of all developments, including time, budget and delivery issues, at every stage of the process
Identify opportunities to improve the organization process and optimize profitability.
Support the team in liaising with the staff to collect documents required for onboarding and visa process.
Lead the scheduling and delivery of training and onboarding.
Support the team in monthly timesheet collection and collation, including ensuring the relevant sign-offs from the client are available for any variations.
Liaise with the company finance team and the client finance team with regards to timely
payments of the monthly invoices submitted.
Handle all escalations from staff deployed on projects.
