Creates and deliver training in KSA with the aim of reaching 100% of staff, giving them tools to reach the business? goals and providing a lift in overall sales and customer experience.
Set and achieve SMART target for all training projects and shop visit.
Analyze and follow up on training using sales reports, mystery shoppers report and business drivers, and provide this information to the rest of the business in the form of a written report in the month following the training.
Deliver, train on and embody B&Q 5 stars customers services and B&Q values
Maintain a high level of product and brand knowledge.
Work to support the changing needs of the business by maintaining a positive attitude and flexible calendar.
Communicate key messages through internal forums such as manager?s meetings, campaign pack, WhatsApp.
Visit shops regularly to work on sales floor especially during peak period and measure the impact of this visits monthly.
Provide clear communication to all stores prior to training or shop floor visits.
Ensure superior customer service is delivered by all staff within the stores and constantly strive to improve the in-store customer experience.
Run regular in-store trainer focused shop visit, to develop and support the B&Q training program and review the training culture in shops.
Train, support and review the in-store training that is occurring at the shop level.
Provide regular feedback in-store trainers and provide consistent follow up and support through the in-store trainer Facebook, emails and phone calls.
Be a reliable source of support to shops through emails, phone calls and visits.
Adhere to all policies and procedure.
?DEVELOPMENT AND PROGRESSION?
Be an active part in the feedback culture of the busines by both seeking out feedback and giving others feedback in orders to help in their development.
Reviews and analyze feedback received during the training days, shops visits and meeting review to highlight personal development and future training opportunities and create solution focused goals and training strategies.
Deal with any staff issues professionally, quickly and fairly referring to other members of the support team where necessary.
Develop a high standard of coaching& feedback in order to support the development of the stores and the team.
ABOVE AND BEYOND?
Actively seek new ways of doing things, bringing inspiration from both within the business and from outside sources
Build relationships with other teams with other trainers throughout the B&Q/ AF world and support global training direction.
Monitor the marketplace and keep the company up to date with developments in the industry.
Work within the retail team to develop and support business strategy and key business goals.
Work with the visual merchandising team in their initiatives to support and improve stores standard and the impact of VM and ensure merchandising during training days is to a high standard.
Work with finance manager to analyze costs of training project and report on the ROI.
Support the property and VM teams by running training days.
Engage with other department to assist them with their goals, e.g., helping the brand communications teams with press events.
