Principal Business Consultant

Job Description

Principal Business ConsultantRemote, Riyadh, Saudi Arabia Professional Services Job Id: 22371 Posted on:04/13/2022 22371 Principal Business Consultant (Open)Position Type:Full timeLocation(s):SA.Riyadh.RemotePosition Details:CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. As a flexible first organization, you can find our remote and on-site locations . As a Principal Business Consultant, you will lead CSGi teams to help our customers understand and quantify the business value of their CSGi investment. As a member of the team, you will work directly with customers articulating to Senior Management on how CSGi can fuel their business change including building and/or presenting compelling business cases and quantifying benefits for their customers as well as internal functions. You should be well versed in latest industry trends, translating customer requirements into software specifications, business/enterprise architecture & transformation, business process design/optimization, stakeholder management and third-party integrations. Furthermore, coaching/mentoring junior Business Consultants through their engagements. Provides overall solution leadership for end-to-end BSS/OSS enterprise solutions involving multiple CSG products, including integration with partner/third party components. Acts as a trusted resource for the customer for business design considerations and hence drives the solution to ensure business value for the customer thus providing both business and product leadership. Leads all functional aspects of the solution architecture, validating the problem definition and assisting with the business transition plan and product features to meet customer expectations. Acts as a point of contact for all members involved with the engagement for both the client and internal teams. Act as Subject Matter Expert with active participation in strategic or significant sales pursuits across all regions. Liaises with resource management leaderships to identify suitable resource Coaches and mentors other project members on the customer and their business. Provides functional leadership and accountability for solution requirements, design goals and implementation of a major product or subsystem for a large and/or complex solution Ensures long term functional viability of solutions against the problem definition, as defined in the Statement of Work, identifying, resolving and mitigating technical and business issues and risks. Involved in assisting clients in solving business problems as well as identifying other areas of required/potential improvement. Reviews and approves work estimates and skills required to assist project management with task scheduling and resource requests. Participates or leads as a member of the Business Consulting Practice team, providing both regional and global guidance regarding solutions and methodologies as well as supporting RFPs Provides feedback to the product development organizations, market trends and product issues. Provides feedback to the Practice on development needs and career progression of the concerned team members Manages a team of direct reports who drive service lines in the analysis and design area Works with the Director to define overall recruiting needs and expertise in their domain and to establish professional development needs for practitioners in the consulting area Mentors and guides the greater business consultant and architecture team Ensures compliance to principles of quality assurance. Drive consistency of business architecture and design approach across the practice. Devise mechanisms to facilitate knowledge sharing across regions and projects such that re-use opportunities are maximized and known problems do not re-occur. Drive compliance to established development and quality standards throughout the practice. Regular and reliable attendance is required. This job requires domestic and/or international travel Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG?s core competencies and values.Typical Interactions/RelationshipsExternal ? Customers and customer leaders Internal ? Practice Head, Solution Engineering Team, practice team members and project staff and other functional areas of the company including development and product managementEducation* Bachelor?s degree in Computer Science, Engineering or Business or equivalent education/experience required.Experience* Minimum 10 years of application implementation experience* Excellent Telecommunications industry experience and related product knowledge including knowledge of TMF, ToGAF, GSM, Safe, Customer Journey Mapping, etc.* Experience in implementing technologically complex projects.* Experience of solutioning large Complex projects in a multi product multi vendor environment* Experience of driving change within the Business Solution Implementation with C Level customer staff* Highly developed communication and facilitation skills for demonstrations, presentations, consulting, workshopping and influencing senior management teams* In-depth understanding of customer needs and general impact of changes in business environment and industry trends.Preferred* Agile methodologies experienceKnowledge, Skills and Abilities* Subject matter expert for one or more CSG products and implementation steps or domain areas, including the business value associated with the delivery of a solution.* Thorough knowledge of CSG?s entire product portfolio.* Understanding of telecom networks, and data structures to which CSG products integrate.* Understanding of business design and strategy to implement successful change* Expert design skills with ability to document proposals* Proven experience in being actively engaged in sales cycles and in the pursuit of sales-related activities (RFPs, RFIs, Benefits, ROI/IRR) * Ability to abstract complex ideas and communicate them clearly and simply* Excellent analytical problem-solving skills, with the ability to diagnose complex problems that require complex methods or theories.* Solid team leadership skills to exchange ideas and create a common understanding of project work from conception through issue resolution.* Expert level communication and presentation skills to influence and gain cooperation both with customer and internal stakeholders. Ability to interact comfortably with senior management and to convey information at the appropriate level.* Ability to speak, write and understand English.* Ability to prioritize effectively within and across one or more assignments through good judgement, seeking guidance where appropriate.* Ability to lead, motivate and influence senior technical and business resources.* Ability to deal credibly with and influence Sales.* Ability and willingness to contribute to on-going process improvement initiatives.* Ability to travel domestic and international for extended duration onsite based on requirements of the project.* Non-standard work hours may be required and the ability to be on-call.* Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG?s core competencies and values. Location Remote, Riyadh, Saudi Arabia Category Professional Services Location Bogota, Bogota, Colombia Category Software Developme

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