| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
SummaryCoordinates and maintains patient rightsbyeducating patients, respondingtopatient andpatient family concerns/complaints; resolving patient concerns and reporting unresolved issues. Ensures that policies, practices, procedures,and Patients Bill of Rights are followed.Essential Responsibilities and Duties1. Attends to patients/families and responds to their inquiries and complaints and liaises with concerned Departments to ensure satisfactory solution.2. Coordinates, investigates and resolves patients complaints and grievances concerning the quality of care and services.3. Provides expertise on patients needs and expectation and acts to educate staff and physicians concerning these issues.4. Serves as a central source and referral for information concerning patient right and responsibilities.5. Conduct daily rounds on patients based on the scheduled assignments.6. Responds to IPA ticketing system and outreach requests.7. Participates in training and orientation of new staff joining the department about the roles and responsibilities of Patient Advocates.8. Keeps a record of all complaints and related correspondence. Prepares official response for management review and feedback.9. Maintains patient and family confidence by keeping complaint information confidential.10. Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.11. Collects and administers patient satisfaction data and inputs data in the electronic database. Utilizes feedback to facilitate system improvements to ensure patient satisfaction.12. Provides patients/significant others with feedback on issues of concern.13. Collects and reports patient/family compliments for management review.14. Participates on committees that impact on patients needs and services and advocates for the patients right to obtain optimum required services.15. Follows all Hospital related policies and procedures.16. Participates inemphasizing and implementation of Hospitalapprovedstandards and governmental laws pertaining to Patients rights and ethical issues.EducationBachelors Degree in Social Services or Psychology is required. Or IPA Diploma in Hospital Administration.Experience RequiredFive (5) years experience in patient relations/social work with a Bachelors Degree in Social Services/Psychology or eight (8) years experience in patient relations/social work with IPA Diploma in Hospital Administration is required.Other Requirements(Certificates)NA
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