To undertake on-board hospitality duties as directed by the on board customer service section head or other senior managers within SAR, ensuring that the catering service on-board, is delivered to an exceptional standard within the compliance boundaries of the catering operations standards and specification.
To ensure that the levels of customer care and service are always delivered to the highest possible standards.
To remain compliant within the SAR food safety policy in all aspects of hygiene.
Undertake any other customer service duties as direct by the Train Captain or Lead Train Captain.
Undertake direct customer service duties on-board as directed by the Lead Train Captain and Train Captain.
Undertake full meet & greet duties at all stations and in line with SAR standards.
Work in accordance with the company injury prevention policy and practices ensuring all accidents, incidents and near misses as well as potential risks are promptly reported.
All prescribed cleaning duties are undertaken during your shift.
Aid all other departments during times of disruption to ensure that customer service and operational excellence is always maintained.
