Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.Highlights:Nana funding: $29MCurrent funding stage: Series BNana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar Partners.Responsibilities:
Order dispatching and segregation.
Follow up with drivers and shoppers through the order lifecycle.
Dynamic transfer of supply to meet business needs.
Redirect issues to related departments.
Follow up orders all level (Waiting for shopping, shopping, start checkout,?.etc.).
Follow up orders General problems (technical, financial?.etc.).
Follow up on payment problems (credit line).
Communicate with the agent through ( liveperson,Telegram,?etc.) channels.
Dynamic transfer of supply to meet business needs.
