| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | $5,000 - $6,000 |
| Industry | Accounting/Auditing |
| Functional Area | Not Mentioned |
A European Food Delivery Company who have been growing via acquistion in the GCC arelooking to grow their Operations team, and as such are looking for an Operations Manager (Head of) you will play a critical role in the management, control and direction of either Outbound, Inbound or Reverse Logistics area of Operations and deliveries.?Your duties are multi facted and will include performing and supporting daily management of department duties- Create an inspiring team environment with an open communication culture- Oversee day-to-day operation- Monitor team performance and report on metrics- Listen to team members feedback and resolve any issues or conflicts- Encourage creativity and risk-taking- Carry out duties in accordance with trained Standard Operating Procedures (SOPs)- Assign work to staff as required to support the workflow and daily metrics- Tracking and reporting of hours and schedules for staff- Follow up and solve process-related area issues, as required- Improve flow of order through the area- Take complete ownership of the teams fleet management- Proactive in building means and ways to achieve and exceed the assigned goals- Manage customer service escalations and interface with driver and customer, where necessary- Support the Operations Manager by ensuring there is sufficient resourcing for the function, including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity- Support in the development of a strong culture of health and safety practices and initiatives through the company policy- Assist with the training of new drivers or team leaders to ensure they have the right knowledge to carry out tasks required.? You should have a can do attitude and be interested in next generation disruptive technical solutions solving every day problems.?
Keyskills :
Day to day Operations Operations Experience Daily Operations Customer Experience Improvement Customer Experience
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