Manage and organize operational processes on a daily basis.
Continuously improve and develop operational processes.
Preparing plans and strategies for the operation department.
Raising the efficiency of operational services provided to customers.
Develop the departments operational policies and ensure their application and work to improve them periodically.
Preparing a short-term development plan (6 months) and long-term (more than a year) explaining the departments objectives, aspirations and steps of development work with quality and efficiency.
Managing drivers and cars on a daily basis to ensure the quality of service provided.
Follow up the vehicle documents periodically and ensure their validity.
Managing incidents, following up on their reports, and ensuring that action is taken in this regard.
Monitoring disciplinary and traffic violations on a daily basis.
Preparing performance measurement reports periodically for employees and drivers
