Customer Experience and Risk Management: Support the optimization of customer experience and risk management throughout the merchant transaction process on Keeta Takeaway.
Customer Satisfaction Improvement: Work with frontline operations to understand business needs, help refine customer service processes, and reduce operational risks and customer complaints.
Service Improvement Initiatives: Assist in managing initiatives aimed at enhancing the customer service process, identifying key challenges, and implementing solutions to increase efficiency.
Complaint Resolution and Analysis: Participate in analyzing customer complaints, identifying critical issues, and improving processes to help the business team strengthen service capabilities.
