The employee should have knowledge in implementing Cisco SMB and enterprise UC product ranges ranging from Cisco Voice Gateways, Cisco CUCM, CUCME, CUC, CUE, UCCX, IM&P, CUIC, Cisco Prime Collaboration, Cisco Jabber, CWMS, Cisco Meeting Server
Expertise in planning and Implementing Cisco IP Telephony deployments, upgrades, and migrations.
Preparing the High level and low-level design documents
Deployment and management of Cisco unified communication Manager
Cisco Unified IM/Presence configuration and troubleshooting
Cisco Unified Enterprise Attendant Console and Unity connection Administration and troubleshooting
Cisco WebEx Meeting Server, CUCME and CUE configuration and troubleshooting
Cisco Expressway configuration and troubleshooting
Cisco Prime collaboration configuration
Cisco Unified Contact Center Express administration and troubleshooting. UCCX scripting
Implementation and configuration of voice servers, Cisco Hosted collaboration solution, Call managers, CUC, IM & Presence
Performance in configuring and troubleshooting high-performance voice communications systems, and networks supporting thousands of users.
Experience in Analog Landline Telephone BPX
Responsible for the operation and maintenance of all copper wires LHW provided by ISP.
Working experience in different PBX systems like Panasonic, 1A Key System, System.
Installation and Commissioning end-user PABX , AT&T, Panasonic, Meridian, etc.?
Install and service all types of telephone equipment at both corporate and regional offices
Working on Request Item, Incident task, and Change Request and completing them within SLA
Proactive problem resolutions round-the-clock and support field staff.
Detecting alarms and identifying traffic bottlenecks before delays are out of hand.
Fault, performance, and availability monitoring.
Cross-stack network data correlation.
Customizable topology and dependency-aware intelligent alerts.
Analyze root causes and reduce repeat incidents to boost your IT help desks productivity.
Monthly Status Reports/Dashboard
Coordinates support between third-party vendors and end-users.
Understands the principle setup design and implementation.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Ability to resolve problems promptly and prevent reoccurring problems.
Requires exceptional collaborative, teaming, and consensus-building abilities, as well as proficiency in cross-discipline, cross-organization, and cross-product group cooperation.
