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Network Services Performance Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   13 Aug, 2022
Ericsson
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

About this opportunity We are looking for a member to be part of our Managed Services team! As a part of our MSCLT team, you will play a key role in managing overall network services performance of our ?live? customer network.This role is aimed at taking responsibility of the management of the end to end performance of customer network and continuously managing that performance throughout its life cycle.What you will do

  • Targets new as well as established services in Voice & Data, Radio Access, transport, OSS/BSS and IP domains etc.
  • Key to supporting Service Operations Centre?s, Network Operations Centre?s and the Experience Centric Managed Services.
  • Based on our customer?s network specifics, you will report end-to-end network performance, coordinate with each domain manager, participate in new platform acceptance, driver network performance improvement, capacity analysis, measure and report SLAs/KPIs.
  • participate in end-to-end managed services delivery activities, including preparation of the live customer network and assisting MSCLT team in resources and timing definition and tracking
  • Continuously drive for efficiency, improvements and excellence in service delivery
  • Strive to improve and deliver performance monitoring dashboards and other means to alert and track any service degradation.
  • Workout closely with customer in enhancing ways of working towards digital transformation.
You will bring
  • Network Performance Management
  • Service Operations Centre
  • Customer Experience Management
  • SLA, KPI & KQI, S-KPIs reporting
  • Manage a team of network performance engineers
  • Efficiency improvement management
  • Delivering results and meeting customer expectations
  • Analyzing
  • Deciding and initiating action
  • Entrepreneurial and commercial thinking
  • Persuading and influencing
  • Relating and networking
Why join Ericsson?At Ericsson, you?ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what?s possible. To build never seen before solutions to some of the world?s toughest problems. You?ll be challenged, but you won?t be alone. You?ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh || Saudi Arabia : Makkah : Jeddah Req ID: 689295

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