National Warranty Supervisor

Job Description

Summary of Job Functions, Responsibilities & Authorities:

• Supervise warranty flow and provide support & training to warrant officers.
• Manage the team of warranty officers to meet targets
• Perform quarterly warranty audits including the warranty store
• Responsible for providing update training to workshops and warranty officers twice a year on new rules.
• Controlling and reporting recall campaigns & service measure status

• Reports to National Service Director
• Communicates with Workshop Managers
• Communicates with Warranty Officers
• Communicates with the manufacturers regional offices
• Communicates with Spare parts dept.
• Communicates with all JIPCO departments
• Communicates with all Workshop Staff
• Communicates with 3rd parties involved in the conversion & retrofit of vehicles

• Assessing the current warranty situation in the dealership.
• Assessing the knowledge and capability of warranty officers.
• Recommendation & Arrangements of warranty training.
• Assistance to warranty officers for critical claims.
• Technical support to workshops for MB & Fuso products
• Maintaining reports for FFV & Warranty reimbursement.
• Ensure compliance with manufacturers policies and procedures
• Monitoring extended warranty
• Apply and negotiate goodwill with the manufacturer
• Preparing warranty reports for the National Service Director
• Leading a continuous warranty improvement process
• Team development to ensure adherence to quality standards, deadlines, and procedures.
• Discuss job issues with warranty staff to identify the causes and help in resolving them.
• Liaise with manufacturers and suppliers to provide and/or facilitate operational input.
• Calculating the warranty audits
• Prepare the top 10 warranty case list on a monthly basis.
• TPR reporting and assessment of all major repair requests
• Release and approve R 20 (scrapping of parts) on a monthly basis
• Ensure the necessary tools are available for all subordinates.
• Warranty audits for all range of products ( internal and external audits )
• Assessment of all major repair requests
• Coordinating recall campaigns and service measures
• To discuss the Audit report with warranty officers and workshop Managers with suggestions and implementation.
• Follow up to assure the implementation of the suggestions.
• Maintaining the record of warranty claims submitted and settled.
• Investigations and positive settlement for the rejected claims to advantage of JIPCO.
• Follow up for the claims re-submission.
• Implementation, follow up & records for the service measures.
• Communication / Corresponding with the manufacturers.
• Verify incoming warranty claims for correctness, returning with explanatory comments.
• Involved in warranty Audit from Daimler Middle East (DME) and provide them with complete assistance during the Audit.
• Communicating with WO, SA, and HoR for corrections needed on job cards.
• Monitoring and ensuring correct and complete Reman Warranty Parts collection, hand over from
• side
• Calculating and renewing Warranty Labor Rate every year for all manufacturer
• Overseeing the parts warranty factor calculation and timely submission to the Manufacturer
• Negotiating and Establishing the Warranty terms and conditions on behalf of JIPCO with any 3rd party ( i.e body builders, AC providers, )
• Executing the Extended Warranty process for vehicles sold with Extended Warranty by JIPCO sales departments and making sure the Extended Warranty is recorded in the Manufacturer?s systems
• Informing MoC, Workshops, and NSD regarding any new ReCall on time as per SOPs
• place
• Representing JIPCO in front of the Manufacturer for any Warranty related subject with the purpose to
• the best possible warranty terms, conditions, and framework to the benefit of JIPCO and our customers

Keyskills :