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Mediation Service Specialist

1.00 to 10.00 Years   Riyadh, Saudi Arabia   21 Jun, 2023
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryBusiness Consultancy Services
Functional AreaNot Mentioned

Job Description

As a Mediation Service Specialist, your primary responsibility is to facilitate the resolution of disputes and conflicts between parties through effective mediation techniques. You will act as a neutral and impartial third party, guiding the involved parties towards reaching mutually acceptable agreements and finding peaceful resolutions.Responsibilities:

  1. Conduct Mediation Sessions: Schedule and conduct mediation sessions with parties involved in disputes or conflicts, providing a safe and structured environment for open communication.
  2. Facilitate Communication: Act as a mediator to facilitate productive communication between parties, ensuring all parties have an equal opportunity to express their concerns, perspectives, and desired outcomes.
  3. Active Listening and Empathy: Demonstrate active listening skills, showing empathy and understanding towards each partys point of view and emotions. Foster an environment of respect, trust, and confidentiality.
  4. Analyze and Assess Issues: Analyze the root causes of conflicts and disputes, identifying underlying issues and concerns. Help parties clarify their interests and needs to explore potential solutions.
  5. Mediation Techniques: Utilize various mediation techniques and strategies to help parties brainstorm options, generate creative solutions, and develop mutually beneficial agreements.
  6. Conflict Resolution: Guide parties through the process of resolving conflicts, helping them identify common ground and areas of agreement. Encourage negotiation and compromise while maintaining neutrality.
  7. Document Agreements: Assist parties in documenting their agreements and ensure they are comprehensive, clear, and enforceable. Provide parties with copies of the agreements and explain any legal implications if required.
  8. Follow-Up and Support: Provide post-mediation support, including follow-up communication, to ensure the implementation and adherence to the agreed-upon resolutions. Address any concerns or issues that may arise during the implementation process.
  9. Maintain Professional Standards: Adhere to professional codes of conduct, ethics, and confidentiality protocols. Stay updated with current mediation practices and continue professional development through training and education.

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