To accurately and skilfully undertake the repair and service of Brand vehicles.ÿ
To support the Service Manager in the running of the service facilityÿ
To detect and diagnose faults and establish work required.ÿ
To deal with Customers directly in a customer facing role and fulfil all tasks to the customers completeÿ satisfaction.ÿ
To ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines.ÿ
Provide in Dealer coaching for technical team where necessary to develop team members and ensure the teamÿ has the correct level of knowledge to undertake daily dutiesÿ
Key AccountabilitiesÿObjective: To accurately and skillfully undertake the repair and service of Brand vehicles.ÿ
Perform service and advanced diagnostic repair work in accordance with established andÿ documented procedures, as well as conducting routing service work.ÿ
Analyse work orders carefully and understand a vehicles condition, the accuracy of the diagnosis and what work has been agreed to.ÿ
Maintain the highest standards of workmanship in line with the latest technical guidance andÿ evolving technical practice.ÿ
Document completed work orders, ensuring hours and materials used are accuratelyandÿ appropriately recorded and all warranty material is kept.ÿ
Minimise wastage of all materials, oils and fluids.ÿ
Objective: To support the Service Manager in the running of the service facility.ÿ
Assist the Service Manager in scheduling and prioritising work, advising on service work requirementsÿ that affect service prioritisation and supervising the completion of jobs to ensure that the highestÿ standards of workmanship are achieved.ÿ
Assume a leading position within the Workshop and advise on work priorities.ÿ
Act as a guide and mentor to junior level technicians, providing them with technical advice on workÿ where required and assist the Service Manager with the induction of new staff.ÿ
Be proactive in suggesting better ways of working as appropriate.ÿ
? Undertake all other tasks and responsibilities as requested by the Service Manager.ÿObjective: To detect and diagnose faults and establish work required.ÿ
Test vehicles and provide diagnostic reports to the Service Manager and Service Reception. ? Observe, recognise and report on vehicle and component serviceability.ÿ
Conduct pre-servicing booking discussions with customers and resolve any issues, using customer facing skills to understand and interpret faults leading to an accurate diagnosis.ÿ
