| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Key Responsibilities1. Training Strategy & PlanningDevelop and implement a comprehensive L&D strategy aligned with business goals.Identify training needs through performance evaluations, audits, and operational feedback.Create annual training plans and budgets for all F&B departments.2. Program DevelopmentDesign and deliver training programs for:Customer service excellenceFood safety and hygiene standards (e.g., HACCP)Product knowledge (menu, ingredients, upselling techniques)Leadership and management developmentDevelop onboarding and orientation programs for new hires.3. Training DeliveryConduct in-house training sessions, workshops, and coaching programs.Coordinate with external training providers when required.Ensure training materials are updated and relevant to current operations.4. Performance & EvaluationMonitor and evaluate the effectiveness of training programs using KPIs and feedback.Track employee progress and maintain training records.Recommend improvements based on assessment results.5. Compliance & StandardsEnsure all training complies with company policies and local regulations.Maintain high standards of food safety, hygiene, and workplace safety.Support audits and inspections through proper training documentation.6. Leadership DevelopmentIdentify high-potential employees and create succession plans.Develop leadership training programs for supervisors and managers.Coach department heads on team development and performance improvement.7. CollaborationWork closely with Operations, HR, and Quality Assurance teams.Align training initiatives with brand standards and service expectations.Support new outlet openings with pre-opening training programs.
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