Lead Services Specialist - Customer Contract Management

Job Description

SummaryThe Customer Contract Manager will demonstrate accountability for Project Management/ Planning/ Coordinating activities typically in the context of a production or services project to fulfill a customer order or need according to financial/commercial parameters and ensuring customer satisfaction. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment and the sites location are outside Riyadh.Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• All contract performance related activities , typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project, and negotiate changes and variations and solutions to any issue arising.
• Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract.
• Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision
• Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters
• Developing specialized knowledge in their discipline. Serves as best practice/quality resource.
• Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering.
• Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations.
• Uses multiple internal and limited external sources outside of own function to arrive at decisions.

Required Qualifications

• Bachelor?s Degree from an accredited university
• Minimum of 4 years of experiences with experience in contract management, repair shops or field engineering
• Expertise in energy industry
• Experience in working with customer different stakeholders
• Experience planning and executing outages or repair activities
• Fluency in Arabic & English

Desired Characteristics

• Expertise in Gas Power Services business is preferred
• Strong oral and written communication skills
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Knowledge and experience within the power industry
• Familiarity with Contractual Service Agreements
• Knowledge of the Field Service Portal (FSP) systems
• Team leader in a dynamic, energetic and proactive environment

Additional InformationRelocation Assistance Provided: No

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