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Landlord-Tenant Relationship Manager

5.00 to 15.00 Years   Riyadh, Saudi Arabia   10 Jun, 2021
Future Careers Middle East Freezone LLC
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

?On behalf of one of Saudi Arabia?s leading Real Estate and Property developers, we are seeking a Tenant Relations Manager for their Riyadh operations. ?Reporting to the Commercial Director, the Tenant Relations Manager will be responsible for managing a portfolio of tenants during their tenancy. This will include developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.?Liaison between the Tenants and the Property Management Team

  • Foster relationships between tenants and the management team.
  • Dissemination of information to the tenants on all operational matters.
  • Ensure all tenants and key stakeholders are aware of the standards, products, and services.
  • Attend to needs of tenants in shopping centers.
  • Provide consultations to the tenant?s on their business or operations needs.
  • Evaluate and provides advice to tenant?s on matters such as shop concept, image, merchandise, selling strategies, and services.
  • Design, conduct, evaluate and interpret tenant satisfaction surveys.
Tenant Performance Management
  • Manage projects to meet key objectives that drive the performance of tenants.
  • Receiving and evaluation of tenant sales data trends, opportunities, and risks to identify areas of opportunities.
  • Monitor and analyze tenants? mid to long-term performances to ensure tenants? performance meets organization objectives.
  • Action all areas of improvement based on the outcomes of performance metrics.
  • Provide report performance metrics to the senior Mall Management team.
??Operational Management
  • Generate the Tenant Activity Management Reports and recommendations.
  • Develop and implement the shop-level tenant visitation schedule.
  • Provide input to the Tenant Handbook.
  • Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures.
  • Identify and ensure that the standards are communicated to all tenants and implemented accordingly.
  • Regularly review and if necessary, improve upon operational systems and processes.
  • Monitor and measure tenant compliance.
  • Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, design contractual agreements to the relevant Real Estate teams.
  • Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants.

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