Key Account Manager

Job Description

PRINCIPAL ACCOUNTABILITIES / KEY RESULT AREASCustomer service:

• Responsible for the mobilisation, onboarding and induction of new employees
• Acting as a Single Point of Contact for employees during their sponsorship and assisting with employee requests including:
• Receiving and coordinating exit re-entry requests
• Approving and coordinating expenses requests
• Coordinating and overseeing Iqama application and renewal requests
• Coordinating and overseeing medical insurance application and renewal requests
• Receiving and coordinating procurement requests
• Overseeing employee offboarding including supporting the calculation of employee final settlement and End of Service payments.
• Act as a point of contact for Strategic Account clients by answering questions and queries on time, including processing incoming e-mail, mail and phone calls
• Ensure that all clients receive a clear outline, plan and timeline of service activities, including relevant dependencies such as required documentation and minimal application requirements
• Ensure that all clients are kept up to date with the status of their services and requests including if there are complications with activities along with possible resolutions
• Administration activities:
• Prioritize activity and administer a daily rhythm of Strategic Accounts activity
• Support in drafting professional correspondence such as contracts, agreements, letters, and other documents as advised by the Head of Strategic Accounts
• Support the Business Unit Head with several vital duties, including but not limited to:
• Raising invoices request forms
• Chasing aged debt
• Keeping up to date with governmental changes
• Maintain up-to-date records on client activities, requests and renewals
• Accessing government portals
• Ensure that all department tools are kept up to date and contain the relevant and up to date information
• Support the Head of Strategic Accounts in preparing the relevant activity reports for the Senior Management and Executive Teams
• Client facing activities:
• Support the Head of Strategic Accounts to ensure the following key activities are completed to desired quality standards and to the timescales laid out in proposals and other client-facing documentation
• Taking minute meeting notes and action points
• Act as a point of contact in all matters relating to client concerns and needs
• Provide progress updates when required
• Back Office Services:
• The renewal of all appropriate licences and registration, including but not limited to; MISA, CoC, Commercial Registration, Municipality License and Wasel
• The management of critical government portals including but not limited to; HRSDF, GOSI, Muqeem and Qiwa
• The issuing of employee-related documentation including but not limited to; LOIs, LOIntros, ERE Visas, Iqama cards, Residency Permits and Uniform Business Visas (UBVs)
• The attestation of critical company and employee letters and documentation
• Collaborative working:
• To attend and actively participate in team and project management meetings where required
• To support HR to prepare, process, and submit LOIs, Iqamas, visit visas, ERE visas and other legal documents to government departments
• To support finance in preparing financial documentation such as invoices and credit notes, reconciling accounts, and chasing overdue invoices
• To work in partnership with other Business Units and, where appropriate, make referral internals to other AEI services and products

Keyskills :