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Key Account Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   20 May, 2021
Emdad Business Technology
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAdministration Support Services
Functional AreaNot Mentioned

Job Description

Key Accounts Manager (Direct Seller Recruiting) is responsible for driving Selling Partner businessgrowth and delivering a positive experience through the program. The key responsibilities are asfollows:

  • Identify, prospect, and recruit the highest-potential (strategic) merchants
  • Effectively prioritize and lead a pipeline of sellers to consistently meet/exceed quarterly targets.
  • Be a business partner for new sellers providing them with data-driven insights and advice to optimize their success
  • Work closely with new sellers, educating them about high standards of Customer Experience
  • Educate and Enable sellers to learn and master tools and systems so they may become self-sufficient in handling their catalog, inventory, and performance efficiently and to the required standards.
  • Learn and understand the specificities of your categories to spot popular brands, trends, seasonal items, and pricing to best tailor your pitch and advice to sellers.
  • Prioritize your time optimally to achieve your targets a result-oriented environment.
  • Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience
  • Collaborate cross-functionally to ensure timely, accurate and professional operational
  • support to all Selling Partners.
Selling Partner Relationship Management
  • Build strong relationships with Selling Partners across the portfolio / Category; proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns.
  • Manage Selling Partner needs and monitor complexity through efficient engagement allocation.
  • Monitor Selling Partner satisfaction survey results or Anecdotes to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Account Managers as appropriate.
Program Process Excellence
  • Collaborate with other internal departments to support the improvement of tools and processes to enhance the Selling Partner experience and drive productivity for Account Managers.
  • Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.
Leadership
  • Raise the bar for Account Managers, prioritizing strategic initiatives and escalation support as needed.
  • Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contribute to and lead strategic plans and documents for the organization.
  • Partner with external teams including Category Management, Finance, and Central Support teams to align programs and initiatives to drive growth.
  • Lead recruiting and hiring efforts across direct team and broader organization.

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