| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services; Installation & Technical Services |
| Functional Area | Not Mentioned |
úÿÿÿÿÿÿTroubleshoot & Resolve Technical issues and incidentsúÿÿÿÿÿÿEscalate incidents to other support groups where appropriate in a timely manner.úÿÿÿÿÿÿReceive all service request from the end users.úÿÿÿÿÿÿProvide the first line of support for standard requests.úÿÿÿÿÿÿFollow up the request through lifecycle and update the Customer/Requestor with the request status.úÿÿÿÿÿÿCommunicae with the Customer/Requestor if the request is denied or once it has been fulfilled.úÿÿÿÿÿÿPerform operational and administration tasks for entire IT Infrastructure and applicationúÿÿÿÿÿÿDiagnose, and perform proper assessment of Network and systems related issues, and their resolution as L1 support in a timely manner.úÿÿÿÿÿÿCommunicate and coordination with the internal / external L2 support team as required for proper escalation of the incidentsúÿÿÿÿÿÿInstallation, configuration and troubleshooting for PC?s and IT devicesúÿÿÿÿÿÿConduct Infrastructureapplication performance analysis across different regions and provide the performance reports to management.úÿÿÿÿÿÿPerform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.ÿÿúÿÿÿÿÿÿAnswer IT support calls , emails, Tickets providing solutions and/or escalating requests and incidents to designated second level responders.úÿÿÿÿÿÿProceed ITSM tickets for IT inquiriesincidentsservice requestsÿand follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out.úÿÿÿÿÿÿPerform operational and administration tasks for IT InfrastructureApplications in different regions using available tools to ensure the high availability.úÿÿÿÿÿÿPerform Incidents analysis and diagnostic to find the root cause of the incidents and escalate the repeating incidents to problem management team.úÿÿÿÿÿÿCoordinate with the system owners to deploy the permanent resolution of the problems and update the CMDB and KEDB as required.
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