Iinstall, configure, and maintain information systems, networks, and associated hardware & software, following technical specifications, to ensure the new stores? information systems function reliably
Identify and escalate situations requiring urgent attention and redirect problems to appropriate resources.
Responsible to deploy upcoming technologies as required and upgrade systems whenever required.
Responsible to keep store IT devices orientation and systems as per provided standards.
Make mandatory periodic visits to assigned stores or whenever required to keep devices in accumulated condition.
Make requests and escalation to supervisor in case of hardware replacement and vendor support.
Ensure that store systems are fully protected by ensuring that stores have required antivirus, patches, and scans.
Communicate with system users; and investigate, troubleshoot, and resolve IT-related problems to resolve user problems quickly and satisfactorily.
Configure and resolves issues with hardware, conduct minor repairs where possible, and coordinate with hardware vendors and follow-up as required to coordinate maintenance servicing
Connect and configure phones, fax, and the internet to provide connectivity for end-users.
Respond to user?s technical questions regarding new stores? IT systems.
Produce system and hardware update reports to the Senior Store Support periodically. ? Inform superior or relevant personnel if store mishandle IT devices to protect company asset and to have necessary action
Ensure approved processes/guidelines are followed during the day-to-day work at all levels.
