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IT-Support Engineer V1

3.00 to 5.00 Years   Riyadh, Saudi Arabia   30 May, 2023
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryAccounting
Functional AreaNot Mentioned

Job Description

Job PurposeProvides professional support for the day-to-day operation of computer systems and networks throughout responsible ENOC facility, ensuring reliable performance of the endpoints and network.Principal Accountabilities

  • Responding to support requests assigned from the helpdesk system regarding hardware, software, and networking
  • Contact users to find out the nature of the problem and rectifying the issue via local or remote access per the nature of the task.
  • Support for Installing and maintaining hardware and computer peripherals (printers, scanners, etc.) and associated cabling.
  • Prepare device for new employee and support in onboarding new users and create the account and email ID.
  • Support for Installing and upgrading operating systems, computer software and end-user applications (Office 365, VPN)
  • Troubleshooting networking issues on LAN, network access, mails, internet, etc. (hard disk repair/breakdown, RAM installation, laptop LED replacement)
  • Guiding IT-related processes and procedures to the END users and help to generate service requests.
  • Liaising with the third-party service provider for timely repair of the system under the maintenance agreement warranty and repairing minor flaws in hardware if not covered under the same
  • Work with site-level BU stakeholders for change management process, document any changes introduced to the environment, including steps to resolution.ÿ
  • Assist the ENOC project team w.r.t site surveys, information gathering and prepare High-Level site survey drawings and inputs.
  • Work with the site OT team and provide support for managing the IT-OT integration infrastructure, including the management of OT DMZ servers, Firewall, and network switches.

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