Develop the capacity and demand management process and registers
Develop an agile & devops roadmap and lead its implementation
Spread an agile & devops culture within the IT organization
Develop and Improve IT Service Management (ITSM) processes
Ensure the ITSM model supports our DevOps transformation
Promote service ownership by establishing a service taxonomy, a Service Level Management process, the Service Catalog, and a Service Portfolio Management process.
Integrate and support world-class 24x7x365 systems availability and performance through effective Incident, Release and Service Level Management processes, clear executive communications, and service recovery activities.
Establish Knowledge Management as a core practice within Corporate IT, including a repository of knowledge, the practice of managing knowledge through iterative changes, and the sharing of knowledge to different levels of the organization.
Enable continual service improvement through the effective use of metrics and key performance indicators.
Support the implementation of service management and reporting tools, including the analysis and administration of SLM tools to understand key performance indicators for service delivery.
Document our current application development and delivery environments and promote the use of CI/CD practices where possible to deliver business value faster.
Champion architectural best practices and provide process guidance to IT teams on the design and planning of our application delivery infrastructure.
