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IT Operation Director

1.00 to 10.00 Years   Riyadh, Saudi Arabia   15 Apr, 2022
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryFinancial Services
Functional AreaNot Mentioned

Job Description

The IT Operations Directo will plan, design, and direct all operational activities of the IT Operations department, as well as provide direction and support for IT solutions that enhance mission-critical business operations.The IT Operations Director will work closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.

  • Collaborate with Vice President, Information Management and Technology to formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
  • Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
  • Guide business and IT leaders in making investment decisions that balance and prioritize current operational demands, disruptions, and opportunities with the longer-term strategic vision of the organization.
  • Provide technical guidance, road maps, principles, standards, and best practices.
Operational Management
  • Where necessary, re-engineer infrastructure support to ensure it aligns with business processes, tactical planning, and strategic vision.
  • Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end-users.
  • Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
  • Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
  • Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
  • Develop bid requirements for all hardware and software upgrades, review submitted bids for compliance with stated requirements and makes the appropriate award.
  • Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and software based on department needs.
  • Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
  • Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
  • Oversee provision of end-user services, including help desk and technical support services.
  • Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
  • Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements.
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Establish and maintain regular written and in-person communications with the organization?s senior leaders, department heads, and end-users regarding pertinent IT activities.

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