| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | $4,000 - $5,000 |
| Industry | Software Development |
| Functional Area | Not Mentioned |
This role is required to contribute to the best usage of MD365BC and to the right implementation of business processes & practices, whilst provising a level ofm IT operational managementThe role is expected to perform daily technical support to MD365BC end-users. (including hospitality module and LS Retail)Client DetailsThis client is regional leader in the fields of Retail, Advertising and EducationDescriptionThe first level of support to the end-usersCollaborates with MD365BC key users and SEVP to define stop timeslots for maintenance or update tasksValidates the timeslots once they are definedInforms users and any related teamsTakes ownership of password reset for all users when required and creates new item & validates the same in Master Database.Regarding the support procedures available to be the single point of contact to open tickets and follow-up issues in connection with Partners Level 1 or 2 or 3 Support.The first point of contact during incident period to coordinate end-users.maintains the list of users authorized to connect to the application, with their privileges. Depending on how the application works.Validates or executes requests to create / modify / remove access rightsResponds to Key-users to provide detailed information on practices and tools to illustrate improvement requests (business requirements, reports requirements, testing requirements?)Measures the need vs available functions, costs, time & decides on going forward or finding alternative effective solutions.ProfileA successful candidate for this organisation would ideally be someone of a Retail background with 2-3 years experience with Microsoft Dynamics, with IT Operational Management skills tooJob Offer- Attractive Salary with options to grow within the business
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