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IT Help Desk Technician

1.00 to 10.00 Years   Riyadh, Saudi Arabia   25 Aug, 2022
FII Institute
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

****Immediate joiners only****ABOUT:FII Institute is a new global non-profit foundation with an investment arm and one agenda: Impact on Humanity.Global, inclusive and built on Environmental, Social and Governance (ESG) principles, we foster great minds from around the world and turn ideas into real-world solutions in five critical areas: Sustainability, Healthcare, Education, Artificial Intelligence and Robotics. We are in the right place at the right time: when decision makers, investors and an engaged generation of youth come together in aspiration, energized and ready for change. Come be part of this exciting journey where we support our employees to own, co-create and actualize a brighter, more sustainable future for humanity.OVERVIEW:IT Help Desk Technician is an IT professional and expert who provides technical assistance on computer systems and serves as the first contact for employees who need technical assistance over the phone or email or in-person.JOB PURPOSE:The IT Help Desk Technician will be responsible for addressing technical issues within the company and will be a part of the internal IT and System admin function. The role will be responsible for providing fast and useful technical assistance on computer systems and devices; will answer queries on all technical issues and offer advice to solve them.Responsibilities:

  • Serve as the main contact for employees who need technical assistance via the phone or email or in-person for all kinds of IT troubleshooting, MS Applications, Networking issues, ERP software, Computer tools etc..
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues across the organisation
  • Provide quick resolution and excellent support service
  • Provide needed information on IT products or services
  • Keep record of problems and their resolution
  • Provide feedback on processes and make recommendations on areas to improve
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
  • Suggest improvements to procedures
Interpersonal and Intrapersonal Skills
  • Excellent communication and interpersonal skills
  • Support-oriented and patient

Keyskills :

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