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IT Help Desk Support

3.00 to 10.00 Years   Riyadh, Saudi Arabia   13 Jan, 2022
Confidential Company
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelors degree / higher diploma
SalaryNot Mentioned
IndustryIT Services
Functional AreaNot Mentioned

Job Description

The job holder is responsible for handling The Company Helpdesk tickets/requests and user support over the phone or email.Ensuring that all requirements necessary to protect The Company mission and core business processes are adequately addressed across the enterprise architecture.Managerial and Leadership Responsibilities

  • Follow all relevant policies, processes, and procedures so that work is performed in an ethical, professional, and uniform manner
  • Manage day to day activities, timeline, and resources and provide advice as needed
Technical and Functional Duties and Responsibilities
  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and relevant questions
  • Determining the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support or subject matter experts (SME)
  • Ensure that all regular health checks are carried out remotely on all IT components
  • Provide accurate information on IT products or services
  • Deliver best in class customer services

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