IT HELP Desk (ITHD)

1.00 to 10.00 Years Riyadh, Saudi Arabia 02 Feb, 2022

Job Purpose:Manage HP Printers & HP PCs Services for MOH PHCCKey Responsibilities:

Attend managed Desktop customers calls and complaints via systems/email/calls.
Maintain Desktop configuration as per standards.
Knowledge of Manage Engine System.
Knowledge of Remedy System Ticketing system.
Scheduled maintenance including deletion of temp files, disk defragmentation, registry cleaning, and internet debris clean up.
Remote access to the end user machine to troubleshoot the issue. In case the issue cannot be fixed remotely, the agent shall dispatch field team to solve the problem.
Using different tools, monitoring tools, Remedy, etc.
Coordinate and interact with other teams, providers or vendors to solve managed network issues whenever required.
Manage phone calls and correspondence (e-mail, calls, etc.)
Deal with customer complaints or issues
Answering all business calls, Trouble Shooting & taking requests & passing to concern teams.
Raising the trouble tickets for any business-related incidents from Remedy or any other application.
Providing Technical Assistance to the Field Staff if requested.

Keyskills :

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