| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Broadcast Media Production; Media Production; Video & Film Production |
| Functional Area | Not Mentioned |
Key responsibilities and accountabilities Administrating Microsoft Intune for device management.End point Management (Autopilot, Intune, Azure AD).Troubleshooting Azure AD/On Prem related issues.Provide first, second line IT & Telecommunication support.Provide first-line support for IT security-related incidents, including responding to alerts and troubleshooting security issues.Report security incidents to the IT Security Manager and assist in incident response and remediation efforts.Assist end-users with security-related inquiries and issues, ensuring compliance with security policies.Ensure that all IT systems and devices adhere to the organization?s security policies and procedures.Supporting desktop, servers, laptops and mobile devices, hardware, and operating systems.Oversee and update assigned support incidents and service requests.Undertake small to medium-sized IT projects as instructed by the IT ManagerDiagnose and resolve technical issuesDealing with incoming faults in a professional, courteous manner over the phone and via emailCorrectly logging incidents and faults, categorizing and prioritizing them in line with team proceduresManage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational.
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