| Job Location | Riyadh, Saudi Arabia |
| Education | Bachelor's degree / higher diploma |
| Salary | $1,000 - $1,500 |
| Industry | Real Estate |
| Functional Area | Not Mentioned |
? Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.? Respond to queries over the phone, using remote software, or via email.? Respond to email messages for users seeking help.? Ask questions to determine nature of problem.? Walk user through problem-solving process.? Ensure that physical desktop connections (e.g., RJ45 ethernet jacks, connectors between PCs) are in working order? Liaise with Service Desk / Desktop support team in London and get a clear understanding on the ways of working, how to handle issues locally and when to escalate them? Assist with meeting room setups? Onsite Printer Support? Experience with ServiceNow? Clean up computers.? Run diagnostic programs to resolve problems.? Liaise with Regional IT on Support Incidents? Install computer peripherals for users.? Follow up with users to ensure issue has been resolved.
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