Information Technology System Administrator

Job Description

Roles & ResponsibilitiesTechnology Management & AdministrationManage various IT systems and provide day?to?day administrative support.Ensure continuous operation and maintenance of IT infrastructure, including servers, storage, virtualization (Hyper?V), and cloud services.Work with Microsoft 365 Admin Center, Exchange Online, and Azure environments.Support data center operations and integrations between on?premise and cloud platforms.Technical Support & TroubleshootingDeliver L1/L2 support for system, software, and network?related issues.Troubleshoot and resolve hardware and software problems on servers and end?user devices.Collaborate with network and security teams to resolve connectivity and performance issues.User Support & Equipment SetupConfigure and deploy end?user equipment including computers, printers, and peripherals.Support onboarding by preparing accounts, devices, permissions, and access for new users.Provide user training and guidance on standard tools (Windows, Microsoft 365, email, Teams).Network Administration & SupportAssist in managing switches, routers, wireless, and other network components.Support firewall configuration and troubleshooting and help maintain network security and uptime.Work with vendors and service providers (ISP, hardware, software) when needed.System Maintenance, Monitoring & BackupsMonitor the availability and health of IT systems and services.Perform routine health checks, apply patches and updates, and execute planned maintenance tasks.Configure, run, and monitor regular backup jobs for servers and virtual machines, and perform test restores.Asset Inventory & Health CheckMaintain an up?to?date inventory of IT assets (laptops, desktops, servers, switches, firewalls, etc.).Track warranties and support contracts, and proactively plan renewals or replacements.Conduct periodic audits and health assessments of IT equipment.Security & ComplianceImplement and follow IT security policies, standards, and best practices.Help resolve security observations and vulnerabilities reported by security tools.Support compliance with internal policies and relevant industry standards.Projects, Collaboration & ITSMAssist the Infrastructure Manager with new infrastructure/product implementations and upgrades.Coordinate with internal departments and third?party vendors on IT tasks and projects.Work within ITSM/ITIL processes for incidents, changes, and service requests, ensuring SLA adherence.Monitor helpdesk/ticketing systems for timely response and resolution.Technical Documentation & ReportingMaintain accurate, up?to?date documentation for systems, networks, procedures, and configurations.Create basic Visio diagrams and technical documents to support IT projects and operations.Develop simple user guides and awareness materials to enhance internal IT literacy.Desired Candidate ProfileQualificationsBachelor?s degree in Computer Science, Information Technology, or related field.2?3 years of experience in internal IT support / IT administration.Required SkillsStrong hands?on experience with Windows 10/11, Windows Server, and Microsoft 365.Good knowledge of Active Directory, Group Policy, basic networking (switching, routing, VLANs), and firewalls.Basic experience with Microsoft Hyper?V and backup solutions.Familiarity with ITSM/ITIL concepts and ticketing/helpdesk systems.Strong troubleshooting, documentation, and customer service skills.Good communication skills in Arabic and English, with the ability to work in a team?oriented environment.

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