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Housekeeping Manager

1.00 to 10.00 Years   Riyadh, Saudi Arabia   25 Apr, 2022
Mandarin Oriental Hotel Group Limited
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

EXPERIENCE:2 to 3 years experience in a Housekeeping management position, preferably in a 5 star luxury hotel.DUTIES/ RESPONSIBILITIES:

  • Supervises Housekeeping Department Associates to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
  • On a daily basis, assigns duties and special projects to Room Attendants / Public Area Attendants, follows up on the progress and keep the DOHK informed.
  • Inspects rooms and particularly those assigned to VV.I.P.V.I.P. and repeated guests and coordinates with Butler as well as flower requirements to these guests and other special requests.
  • Inspects Floors / Public Areas to ensure that facilities, equipment and amenities are clean and are well maintained; verifies the work performed by outside contractors to ensure compliance to their contract; and takes corrective measures in order to meet Mandarin Oriental Al Faisaliah standards.
  • Participates in the recruitment of new associates by screening and interviewing applicants.
  • Identifies the department training needs, develops the training plan and gets the approval of DOHK before the implementation of training.
  • Keeps the Housekeeping Associates informed on the daily operational activities and challenges and provides all information relevant to their job duties.
  • Anticipates and maintains all equipment and supplies and assures their availability. Controls usage of all amenities and cleaning supplies to ensure compliance to budget and ensures appropriate usage of equipment and tools.
  • Handles comments and requests from guests and other departments to meet their satisfaction. Makes recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
  • Monitors housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
  • Participates in various housekeeping projects such as general cleaning, which involves scheduling, inspections, records keeping, follow-up, communication with other related departments.
  • Assists the DOHK in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
  • Accomplishes several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.

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