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Help Desk Lead - KSA

5.00 to 10.00 Years   Riyadh, Saudi Arabia   20 Dec, 2021
Dewan Consultants
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryFashion & Apparel
Functional AreaNot Mentioned

Job Description

Urgent Requirement for an experienced?Help Desk lead?for our reputed Retail Fashion client based in KSA.

  • Salary?? As Per Market Standards
  • Language Proficiency?? Arabic and English
  • Location?? Kingdom of Saudi Arabia
  • Nationality ? Saudi Nationals (because of visa quota availability)
Responsibilities:
  • Responsible for managing and supporting a team of help desk technicians & the outsource support team.
  • Establish best practices through the entire technical support process
  • Follow up with Business Users to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team?s productivity
  • Mentor the team, Provide training, conduct performance evaluations and generate feedback reports for management.
  • Make recommendations to improve operational efficiency.
  • Communicate with Users and provide in-person and phone support, if required.
  • Troubleshoot and resolve technical issues.
  • Manage escalations and ensure any issues are resolved in a timely manner.

Keyskills :

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