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Head of Omni Commerce

5.00 to 12.00 Years   Riyadh, Saudi Arabia   09 Aug, 2023
Future Careers Middle East Freezone LLC
1 Jobs Openings
Job LocationRiyadh, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

On behalf of the fastest-growing retail company in the Middle East, we are looking for an ambitious and results-oriented Head of Omni Commerce to unleash our client?s potential across the Middle East.This is a regional leadership role, leading current operations in Saudi Arabia and Kuwait, along with expansions into new markets.This is a unique leadership opportunity set at the intersection of brand building, marketing, growth, and analytics; perfect for someone who is looking to leverage their skills in taking on complicated challenges to unlock tremendous potential. You will lead the entire Omni commerce customer experience ? incorporating˙website, mobile apps, and store fleet.

  • Key Responsibilities.
  • Develop and implement the eCommerce channel strategy, including geographies roadmap, UX/UI, pricing, and promotional strategies in such a way as to avoid channel conflict with offline and allow for profitable growth in line with the brand and company strategy.
  • Manage all aspects of web analytics and ensure periodic business performance reporting to cross-functional and leadership teams focusing on actionable insights that can impact short/long-term strategy.
  • Act as the custodian for the brands E-commerce channel while ensuring that the offering is as close as possible across all the brands consumer touchpoints, including eCommerce, physical stores, loyalty apps, and ticketing.
  • Be the key point of contact for the category, sales/store, and commercial teams to support the continuous enhancement of the online executions best practices.
Act as the relationship manager for eCommerce solution partners, platforms, integrators, content providers, and hosting partners.
  • Drive the project management, QA, and testing across maintenance and new developments, ensuring the buy-in and support of all stakeholders.
  • Act as a partner with product teams to determine portfolio roadmap and establish successful platform strategies.
  • Plan, oversee, and drive the launch of all-new eCommerce projects, including launches in the new market and new functionalities and programs in existing markets.
  • Conduct periodic reviews of customer insights data and translate the findings into platform enhancements and revenue growth opportunities.
  • Recruit, train, motivate and evaluate your team.
  • Competencies for the Head of Omni Commerce, are drive for results, customer focus, interpersonal savvy, strategic agility, managerial courage, and building effective teams.

Keyskills :

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